BPO

Frequently asked questions

BPO

With over 30 years’ experience our management team have the experience necessary to make our business work for you as you need it to. Whether this is for a voice or non-voice process, inbound or outbound, our team has the skills and ability required to help your business grow and all this whilst helping to keep your costs down. We train all of our agents prior to your campaign going ‘live’ so you can rest assured that the staff we place on any of your processes will be the absolute very best available. We understand the importance of clear and transparent reporting. This not only helps to give you a clear picture of the results we are generating your business, but also enables you to measure the effectiveness of your spend with us.

Unitel Direct are the best choice for you and your business simply because we understand the importance of managing a brand as well as a process. We understand that whilst we are working on any of your processes, directly or indirectly, we are representing your company and your brand to your customers. We value that in the exact same way as we value our own brand, as we are fully aware that when we are dealing with your customers their impression of your business is entirely our responsibility. You can be completely at ease safe in the knowledge that our fully trained professional staff are handling any of your business needs.

We are an extension of your business and due to this philosophy, we have found that not only are our customers completely delighted with their costs, but also the results we generate for them too. We also understand the importance of delivering on any targets set as we get the fact that targets are not just figures plucked from the air but a necessity in ensuring that your business generates a return on investment which at the end of the day is the only reason any of us are in business. With our fully trained multilingual teams we can deliver any process for any client, all we need is the correct training and a close working relationship and together we can achieve whatever you and your business require.

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