General Condition 24 - Unitel Direct

General Condition 24

General Condition 24

Sales and Marketing of Fixed-Line Telephony Services

What does it mean to my team?

We must not:

  • engage in dishonest, misleading or deceptive conduct;
  • engage in aggressive conduct;
  • contact the customer in an inappropriate manner;
  • engage in Slamming

We must:
Check authority
Confirm the intention to enter into the contract
Provide the following information

  • Chess’ identity
  • The service requested
  • Key charges
  • Early termination charges
  • Payment terms
  • Termination rights and procedures
  • The provision process and likely date
  • Minimum contract period

Consequences of Non-compliance

  • Financial Penalties
  • Damage to Company Reputation

“We will not hesitate to take direct enforcement action under this programme”
“announcing any investigation on the Competition and Consumer Enforcement Bulletin on our website”.

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