General Condition 24
Sales and Marketing of Fixed-Line Telephony Services
What does it mean to my team?
We must not:
- engage in dishonest, misleading or deceptive conduct;
- engage in aggressive conduct;
- contact the customer in an inappropriate manner;
- engage in Slamming
We must:
Check authority
Confirm the intention to enter into the contract
Provide the following information
- Chess’ identity
- The service requested
- Key charges
- Early termination charges
- Payment terms
- Termination rights and procedures
- The provision process and likely date
- Minimum contract period
Consequences of Non-compliance
- Financial Penalties
- Damage to Company Reputation
“We will not hesitate to take direct enforcement action under this programme”
“announcing any investigation on the Competition and Consumer Enforcement Bulletin on our website”.
