Privacy Policy

Privacy Policy

Privacy Policy

Last updated: 11-05-2026

This Privacy Policy explains how Unitel Direct Ltd (“we”, “our”, or “us”) collects, uses, and protects your personal data when you use our website.

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR), in line with guidance from the Information Commissioner’s Office.

1. Who We Are

Company Name: Unitel Direct Ltd
Website: https://www.uniteldirect.co.uk
Email: gary.sandwith@uniteldirect.co.uk

We are the data controller responsible for your personal data.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

2.1 Information You Provide

• Name
• Email address
• Phone number
• Any information submitted via forms

2.2 Automatically Collected Data

When you visit our website, we may collect:

• IP address
• Device type and browser
• Pages visited and interaction data

⚠️ Important:
This data is only collected after your consent where required, in accordance with our Cookie Policy.

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide and manage our services
• To respond to enquiries
• To improve website performance and user experience
• To ensure website security

4. Cookies and Tracking Technologies

We use cookies and similar technologies in accordance with our Cookie Policy.

Key Principles:

• No non-essential cookies are set without your prior consent
• Analytics and marketing technologies are blocked by default
• These technologies are only activated after you provide explicit consent

We use a custom consent management system integrated with
Google Tag Manager
to enforce these controls.

5. Legal Basis for Processing

We rely on the following legal bases:

• Consent – for analytics, marketing cookies, and tracking technologies
• Legitimate interests – for strictly necessary cookies and core website functionality
• Contractual necessity – where processing is required to provide services

6. How Consent Works

When you visit our website:

• You are presented with a cookie banner
• You can accept, reject, or customise your preferences
• No non-essential tracking is activated until you provide consent

You can:

• Withdraw consent at any time
• Update preferences via the “Cookie Settings” option on our website

7. Third-Party Services

We may use trusted third-party providers, including:

• YouTube for embedded content
• Stripe for payments
• Content delivery networks (CDNs) for performance

Important Safeguard:

• Third-party services are blocked by default
• They are only activated after your consent (where required)
• This prevents your data (such as IP address) from being shared without permission

8. Data Sharing

We do not sell your personal data.

We may share your data only:

• With service providers necessary to operate our website
• When required by law
• When you have provided consent (for tracking technologies)

9. International Data Transfers

Some third-party providers may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations
• Standard contractual clauses

10. Data Retention

We retain personal data only for as long as necessary:

• To fulfil the purposes outlined in this policy
• To comply with legal obligations

Cookies are retained in accordance with our Cookie Policy.

11. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Secure servers
• Access controls
• Data minimisation

12. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Object to processing
• Request data portability

You also have the right to lodge a complaint with the
Information Commissioner’s Office.

13. Consent Records

We maintain records of user consent, including:

• Consent status
• Timestamp
• Preferences selected

This helps us demonstrate compliance with data protection laws.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in legal requirements
• Updates to our services

Any updates will be published on this page.

15. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Email: gary.sandwith@uniteldirect.co.uk
Company: Unitel Direct Ltd
Website: https://www.uniteldirect.co.uk/

16. Compliance Commitment

We are committed to:

• Ensuring transparency in how we use data
• Providing clear user control over cookies and tracking
• Preventing non-essential data processing without consent
• Maintaining compliance with UK GDPR and PECR

By using our website, you acknowledge that you have read and understood this Privacy Policy.